{"product_id":"una-queja-es-un-favor-janekke-barlon-claus-moller","title":"UNA QUEJA ES UN FAVOR - JANEKKE BARLON - CLAUS MOLLER","description":"\u003cp\u003eLIBRO NUEVO, EDITORIAL NORMA, 250 PAGINAS \u003c\/p\u003e\n\u003cp\u003e\u003cstrong class=\"rQesXe MPyX\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-epip=\"\" data-complete=\"true\" data-processed=\"true\"\u003e\u003cspan data-subtree=\"aimfl\" data-processed=\"true\"\u003e\"Una queja es un favor\"\u003c\/span\u003e\u003c!--TgQPHd|||[]--\u003e\u003c\/strong\u003e (también editado en España como \u003cem class=\"zhvwWe\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-epip=\"\" data-complete=\"true\" data-processed=\"true\"\u003e“Una queja es un regalo”\u003c!--TgQPHd|||[]--\u003e\u003c\/em\u003e) es un influyente libro de negocios escrito por \u003cstrong class=\"rQesXe MPyX\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-epip=\"\" data-complete=\"true\" data-processed=\"true\"\u003eJanelle Barlow\u003c!--TgQPHd|||[]--\u003e\u003c\/strong\u003e y \u003cstrong class=\"rQesXe MPyX\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-epip=\"\" data-complete=\"true\" data-processed=\"true\"\u003eClaus Møller\u003c!--TgQPHd|||[]--\u003e\u003c\/strong\u003e en \u003cstrong class=\"rQesXe MPyX\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-epip=\"\" data-complete=\"true\" data-processed=\"true\"\u003e1998\u003c!--TgQPHd|||[]--\u003e\u003c\/strong\u003e. Su tesis central revoluciona la gestión de la atención al cliente al proponer que \u003cstrong class=\"rQesXe MPyX\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-epip=\"\" data-complete=\"true\" data-processed=\"true\"\u003elos comentarios negativos no son un problema, sino la herramienta estratégica y de investigación de mercado más barata disponible\u003c!--TgQPHd|||[]--\u003e\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Música Para Camaleones","offers":[{"title":"Default Title","offer_id":45109793226803,"sku":"7706894061327","price":45000.0,"currency_code":"COP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0602\/8220\/8307\/files\/IMG_20261019_123030.jpg?v=1792435056","url":"https:\/\/musicaparacamaleones.com.co\/products\/una-queja-es-un-favor-janekke-barlon-claus-moller","provider":"Música Para Camaleones","version":"1.0","type":"link"}